Cancellation & Refund Policy

Harvest — Fresh Vegetables & Groceries
Last updated: 27 July 2026

We want you to be happy with every order. Because we sell fresh perishable produce, this policy explains exactly when an order can be cancelled, how refunds are paid, and what to do if something arrives in poor condition.

Operated by Vellanki Food Court, 8-55/14/311, Cocacola X Road, Bachupally, Medchal–Malkajgiri, Telangana 501401, India. Contact: bi.bharan@gmail.com

1. Cancelling an Order

You may cancel free of charge at any time before your order is marked "Out for delivery" in the App.
Once an order is out for delivery it is already with our delivery partner and can no longer be cancelled. If you are not satisfied on arrival, please refuse the delivery or raise a quality complaint under Section 4.
To cancel, open the App → Orders → select the order, or contact us using the details in Section 6.

2. Cancellations by Us

Occasionally we may need to cancel all or part of an order — for example if an item is out of stock, the address falls outside our serviceable area, we cannot reach you, or there was a pricing error. If this happens we will notify you in the App, and any amount you have already paid is refunded in full, including the delivery charge.

3. Refund Timelines & Method

Refunds are always issued to the customer who placed the order. We do not issue refunds in cash.

How you paid	How the refund is issued	Timeline
Online (card, UPI, netbanking, wallet via Razorpay)	Reversed to the original payment method automatically	5–7 business days after we approve the refund
Cash on Delivery (COD)	Paid by UPI or bank transfer to details you provide	3–5 business days after we confirm your details
Failed / interrupted payment (order never placed)	Reversed automatically by your bank or payment provider — no action needed from us	Typically 5–7 business days

Once we initiate a refund, the time it takes to appear in your account is controlled by your bank or payment provider. Razorpay issues a reference number for every refund, which we can share with you on request.

4. Quality Issues, Missing or Damaged Items

Fresh produce is perishable, so please check your order on delivery. If anything is missing, damaged, spoiled, or not what you ordered:

Contact us within 24 hours of delivery.
Please include your order ID and a photo of the affected item — this lets us resolve it immediately without sending anyone back.
We will, at your choice, either replace the item on your next delivery or refund the full price of that item using the method in Section 3.
If a large part of the order is affected, we refund the delivery charge too.

We do not require you to return or hand back perishable items — please dispose of anything unfit for consumption.

5. What Is Not Refundable

Natural variation in the size, weight, shape, or colour of fresh produce, where the item is otherwise sound.
Quality complaints raised more than 24 hours after delivery, where we can no longer verify the condition of perishable goods.
Orders that could not be delivered because the address was wrong, nobody was available at the chosen slot, or our delivery partner could not reach you — though we will always try to redeliver or reschedule first.
Promotional discounts, coupon values, and reward credits, which have no cash value.

6. How to Reach Us

The fastest route is the App: Profile → Support → Send us a message. You can also contact us directly:

Email: bi.bharan@gmail.com
Phone / WhatsApp: +91 94944 46698

We aim to respond to every refund request within 2 business days.